Thursday, March 20, 2014

Travel Agents Event Management

It does not matter the size of the conference or where it is, travel agents can be a major help in their planning. Travel agents can be especially helpful if it is an international conference. Travel agents can have knowledge of the area as well as such things as transportation, accommodations, and hospitality issues. One of the main hassles when planning a conference is taking care of the needs of the people attending.
It doesn't matter if it is a press release, convention, training seminar, or product launch, travel agents can take care of many of the needs of the attendees so that the people attending or the people running the conferences do not have to worry about those details. The larger the conference the more travel agents can be of service.
One of the main ways that travel agents can help with conferences is with transportation and travel needs. Many times if the conference is international the people attending the conference will need a way to get there. Travel agents can help with flight, train or bus information as well as procuring tickets. The larger the group traveling to a conference the more travel agents can be used and many times they can also get better deals. Travel agents are in direct contact with airlines, train lines, and bus services so they can find out if there is space available as well as the best price for the ticket. They can also contact charter services, as it may be cheaper to travel this way for larger groups. Another advantage of using travel agents is that they can be available to coordinate travel times so that it can be easier, once the people arrive, that they do so around the same time making it easier to either get to accommodations or to the conference itself.
Another beneficial aspect when using travel agents when dealing with conferences are accommodation issues. Much like travel issues the travel agent can have direct contact with hotels and inns as they can find accommodations for people that are travelling to the conference. Also much like travel they may be able to find better rates than if the people travelling to the conference booked accommodations themselves. One thing that travel agents have as well are information about package deals, which can save people, or a company, a lot of money as travel, accommodation, and transportation services can all be packaged in one deal.
When people travel out of town to go to a conference they will also have transportation needs so they can get to and from the conference itself. They can also help with such things as arranging for car rentals and taxi services to and from the conference. Travel agents can also find accommodations that are closest to the conference site. If a travel agent is working with one group of people there is also a better chance that they will be staying in one location, or, at least, close to each other. This is a crucial aspect of a conference if many people from one organization or company are in attendance.
While travel agents can be used for many types of conferences one of the most important ways in which they can be used is for companies that need to have many employees in attendance. For example, if the company is having a training seminar for hundreds of employees their main goal is to make sure that the seminar runs smoothly. The company needs to find a conference site and deal with the information that will be presented at a seminar. If the company uses travel agents there is a huge amount of time and resources that can be saved that can be used in areas of more importance. Any time that the company needs to take care of the travel needs of the people in attendance travel agents should be used.
Travel agents can also be of service when dealing with hospitality issues as well. If the conference runs more than one day they can find out information such as where to eat and what there is to do in the area that people are traveling to. If the people that attend the conference do everything for themselves they will not be as informed, as if a travel agents took care of them. Travel agents can find restaurants, make reservations, book lunches, and rent out halls, just to name a few things they can do.
The hassles that can arise when traveling to conventions can be great for the people traveling to them and the people running them. By using travel agents many of those hassles are taken care of. When dealing with conferences, especially international ones and ones where many people will be in attendance, the things that travel agents can take care can be invaluable to both the company and/or the traveler.

14 Ways to Make Traveling with a Disability Easier

If you travel with a disability, handicap, physical limitation, mobility limitation, or developmental disability, have special needs, or use an electric wheelchair or handicap scooter, it's a good idea to learn as much as you can to make disabled travel easier.
Or if you're a mature traveler or senior who is a slow walker or just wants a slower pace, becoming more informed about disabled travel services and disability travel resources, will lessen the anxiety that often accompanies disabled travelers.
The following travel tips, resources and information for the disabled will help make trips, tours, holidays and vacations a lot easier for you, or for a child with a disability, whether short-term or long-term.
1. Plan your trip well in advance! Do you need to order extra supplements, medications or renew prescriptions, fix eyeglasses or change prescriptions, get a physical, have dental work done, have your wheelchair fixed or tuned up, etc.?
2. If possible, always book your travel through an agency that specializes in helping people with disabilities. This is important because specialized travel agents and tour operators for the disabled are experienced and can save you some awful headaches.
They offer a lot of good tips and a wide range of services for the handicapped traveler. Among other things, they can arrange for a: wheelchair at the airport, wheelchair accessible hotel room, wheelchair rental, lift-equipped accessible van, full van, minivan, RV, handicap scooter, or any other handicap vehicle.
Travel agents for the disabled can help arrange accessible transportation, help plan the best accessible cruise, give cruise line and cruising tips, arrange travel insurance and take care of special needs.
Agents can check with hotels for: inner and outer door widths to accommodate your wheelchair, ADA-approved handicap bath tubs, grab bars, or for roll-in showers. Just tell them your needs.
Travel agents can help you find cheap airfare, cheap tickets, cheap flights, cheap travel auto insurance, cheap hotels, cheap car rentals, cheap cruises, cheap vacations and cheap travel of all kinds.
3. Besides taking along your travel agent's phone number, you'll also want to take with you the phone numbers for the travel agencies that specialize in disabled travel at your destination, in the event you can't reach your own agent.
These travel agents may know how to solve problems that come up regarding your hotel, car or van rentals, etc., even if you didn't order your tickets through them.
4. When traveling to another city, check out the local health and medical associations before you go. For example, get the phone numbers for the local MS chapter if you have MS. These organizations can be great resources.
They usually know what museums, restaurants, theaters & other local facilities are wheelchair accessible and where you can get oxygen, emergency supplies or medical assistance. They may be able to help you with any problems that arise.
5. If you plan to rent a handicap scooter, wheelchair, electric wheelchair, handicap van, full van, mini-van, RV or other vehicle in another city, don't wait until you get there. Make all the arrangements before you leave on your trip.
Make sure you ask any specifics like, are there tie-downs, ramps, or hoists, etc. Check on what van, RV, car or auto insurance you'll need before you go.
6. Don't leave anything to chance. If you can, double-check all the arrangements your travel agent makes. Call the airlines, hotels, scooter, wheelchair, car, RV or van rental companies, medical equipment rental companies, etc., and verify the specifics, especially if you're traveling in a wheelchair or have any other special needs like oxygen.
This is important if you haven't used the agent before.
7. If you need oxygen or any other special medical equipment, call airlines and suppliers well in advance of your trip. Don't wait until the last minute. Start calling them as soon as you know you're going to be traveling or taking a trip.
Then double-check with your travel agent and the airline at least three to four days before your flight.
8. Arrive early at the airport. It's better to wait around there than miss your plane. This will eliminate some of the pre-trip anxiety you might feel and make for more leisurely travel. This seems like common knowledge but many people still arrive at the gate just in the nick of time.
With all that's going on in the world today there are many reasons why you want to allow for more time at the airport.
9. In your airplane carry-on bag keep copies of the prescriptions for your medications and eyeglasses, extra eyeglasses, sunglasses, all your medications and supplements, and a list of your doctor, dentist and other health professionals with their addresses, and phone numbers.
Include your doctor's fax number for prescriptions in case you lose your medications. Keep duplicate copies of these in your luggage and at home by the telephone. Know where your medical records are kept.
10. When you travel, and for any other time too, if you take medications, learn their names and exactly what they're for if you don't know. People come into the emergency room all the time and don't know what medications they're taking. You might be surprised to find out that most people say 'a little yellow pill' or 'a white capsule', etc.
Emergency workers need to know what you're taking so they don't give you medication that would interact adversely with it, overdose you or somehow interfere with their treatment and your recovery.
11. If you're traveling by air, tell the flight attendants when you board, of any medical problem you might encounter on your flight. Note the location of the closest restroom before getting seated. Tell the flight attendant if you think you'll need assistance getting to it during the flight.
You may need or want an aisle seat for easy access to the restrooms. Discuss seating with your travel agent.
12. If you need someone to travel with you, ask your travel agent for ideas or suggestions. Call the local chapters of medical associations and ask if they can recommend a travel assistant or travel companion to help or accompany you.
There are national companies who offer traveling nurses, traveling companions or travel assistants to accompany disabled travelers or people with serious medical issues.
13. Make sure to take with you: any medical cards, Medicare cards, discount cards, car or auto rental discount cards, auto insurance policy numbers and agent's phone number, passport, airline tickets, etickets, American Express Travelers Cheques, debit cards, credit cards, and drivers license. Photocopy everything.
Keep photocopies in your luggage and at home by the telephone or someplace where someone has access to it in case you need it.
14. Read everything you can about traveling with a disability. Read disabled travel books, access guides, accessible guidebooks, disability travel articles and travel publications for the disabled traveler. Read the personal travel experiences of wheelchair users and others who have traveled with disabilities. Be informed.
These travel tips, information, resources, and services for the disabled should help you, or anyone with a disability, handicap, physical limitation, or who uses a wheelchair, have an easier, more pleasant, anxiety-free, trouble-free trip, tour, holiday or vacation.

Base Tendriling Travel Expenses

As business travel expenses nose upward, companies are realizing that better cost-management techniques can make a difference
US. corporate travel expenses rocketed to more than $143 billion in 1994, according to American Express' most recent survey on business travel management. Private-sector employers spend an estimated $2,484 per employee on travel and entertainment, a 17 percent increase over the past four years.
Corporate T&E costs, now the third-largest controllable expense behind sales and data-processing costs, are under new scrutiny. Corporations are realizing that even a savings of 1 percent or 2 percent can translate into millions of dollars added to their bottom line.
Savings of that order are sure to get management's attention, which is a requirement for this type of project. Involvement begins with understanding and evaluating the components of T&E management in order to control and monitor it more effectively.
Hands-on management includes assigning responsibility for travel management, implementing a quality-measurement system for travel services used, and writing and distributing a formal travel policy. Only 64 percent of U.S. corporations have travel policies.
Even with senior management's support, the road to savings is rocky-only one in three companies has successfully instituted an internal program that will help cut travel expenses, and the myriad aspects of travel are so overwhelming, most companies don't know where to start. "The industry of travel is based on information," says Steven R. Schoen, founder and CEO of The Global Group Inc. "Until such time as a passenger actually sets foot on the plane, they've [only] been purchasing information."
If that's the case, information technology seems a viable place to hammer out those elusive, but highly sought-after, savings. "Technological innovations in the business travel industry are allowing firms to realize the potential of automation to control and reduce indirect [travel] costs," says Roger H. Ballou, president of the Travel Services Group USA of American Express. "In addition, many companies are embarking on quality programs that include sophisticated process improvement and reengineering efforts designed to substantially improve T&E management processes and reduce indirect costs."
As companies look to technology to make potential savings a reality, they can get very creative about the methods they employ.
The Great Leveler
Centralized reservation systems were long the exclusive domain of travel agents and other industry professionals. But all that changed in November 1992 when a Department of Transportation ruling allowed the general public access to systems such as Apollo and SABRE. Travel-management software, such as TripPower and TravelNet, immediately sprang up, providing corporations insight into where their T&E dollars are being spent.
The software tracks spending trends by interfacing with the corporation's database and providing access to centralized reservation systems that provide immediate reservation information to airlines, hotels and car rental agencies. These programs also allow users to generate computerized travel reports on cost savings with details on where discounts were obtained, hotel and car usage and patterns of travel between cities. Actual data gives corporations added leverage when negotiating discounts with travel suppliers.
"When you own the information, you don't have to go back to square one every time you decide to change agencies," says Mary Savovie Stephens, travel manager for biotech giant Chiron Corp.
Sybase Inc., a client/server software leader with an annual T&E budget of more than $15 million, agrees. "Software gives us unprecedented visibility into how employees are spending their travel dollars and better leverage to negotiate with travel service suppliers," says Robert Lerner, director of credit and corporate travel services for Sybase Inc. "We have better access to data, faster, in a real-time environment, which is expected to bring us big savings in T&E. Now we have control over our travel information and no longer have to depend exclusively on the agencies and airlines."
The cost for this privilege depends on the volume of business. One-time purchases of travel-management software can run from under $100 to more than $125,000. Some software providers will accommodate smaller users by selling software piecemeal for $5 to $12 per booked trip, still a significant savings from the $50 industry norm per transaction.
No More Tickets
Paperless travel is catching on faster than the paperless office ever did as both service providers and consumers work together to reduce ticket prices for business travelers. Perhaps the most cutting-edge of the advances is "ticketless" travel, which almost all major airlines are testing.
In the meantime, travel providers and agencies are experimenting with new technologies to enable travelers to book travel services via the Internet, e-mail and unattended ticketing kiosks. Best Western International, Hyatt Hotels and several other major hotel chains market on the Internet. These services reduce the need for paper and offer better service and such peripheral benefits as increased efficiency, improved tracking of travel expenses and trends, and cost reduction.
Dennis Egolf, CFO of the Veterans Affairs Medical Center in Louisville, Ky., realized that the medical center's decentralized location, a quarter-mile from the hospital, made efficiency difficult. "We were losing production time and things got lost," he says. "Every memo had to be hand-carried for approval, and we required seven different copies of each travel order." As a result, Egolf tried an off-the-shelf, paper-reduction software package designed for the federal government.
The software allows the hospital to manage travel on-line, from tracking per-diem allowances and calculating expenses to generating cash advance forms and authorizing reimbursement vouchers. The software also lets the hospital keep a running account of its travel expenses and its remaining travel budget.
"Today, for all practical purposes, the system is paperless," says Egolf. The software has helped the hospital reduce document processing time by 93 percent. "The original goal focused on managing employee travel without paper," he says. "We have achieved that goal, in part due to the efforts of the staff and in part due to the accuracy of the software."
With only a $6,000 investment, the hospital saved $70 each employee trip and saved almost half of its $200,000 T&E budget through the paper-reduction program.
Out There
Consolidation of corporate travel arrangements by fewer agencies has been a growing trend since 1982. Nearly three out of four companies now make travel plans for their business locations through a single agency as opposed to 51 percent in 1988. Two major benefits of agency consolidation are the facilitation of accounting and T&E budgeting, as well as leverage in negotiating future travel discounts.
A major technological advance that allows this consolidation trend to flourish is the introduction of satellite ticket printers (STPs). Using STPs enables a travel agency to consolidate all operations to one home office, and still send all necessary tickets to various locations instantly via various wire services. As the term implies, the machinery prints out airline tickets on-site immediately, eliminating delivery charges.
For London Fog, STPs are a blessing. London Fog's annual T&E budget of more than $15 million is split equally between its two locations in Eldersburg, Md., and New York City. Each location purchases the same number of tickets, so equal access to ticketing from their agency is a must. With an STP in their two locations, the company services both offices with one agency in Baltimore. Each office has access to immediate tickets and still manages to save by not having to pay courier and express mail charges that can range up to $15 for each of the more than 500 tickets each purchases annually.
Conde Nast Publications' annual T&E budget of more than $20 million is allocated among its locations in Los Angeles, San Francisco, Chicago, New York and Detroit. Since 1994, travel arrangements have been handled by a centralized agency, Advanced Travel Management in New York City, by installing an STP in each of these five locations. In addition to increased efficiency due to consolidation, Conde Nast now has the ability to change travel plans at a moment's notice and have new tickets in hand instantly.
The real benefit is that the machines are owned and maintained by the travel agency., so there is no cost to the company. Due to the major expense involved, however, STPs remain an option only for major ticket purchasers. "STPs are a viable option in this process for any location that purchases more than $500,000 per year in tickets," says Shoen.
As airfare averages 43 percent of any company's T&E expenses, savings obtainable through the various uses of technology have become dramatic. For example, the ability of corporations to collect and analyze their own travel trends has led to the creation of net-fare purchasing-negotiating a price between a corporation and an airline to purchase tickets that does not include the added expenses of commissions, overrides, transaction fees, agency transaction fees and other discounts.
Although most major U.S. carriers publicly proclaim that they don't negotiate corporate discounts below published market fares, the American Express survey on business travel management found that 38 percent of U.S. companies had access to, or already had implemented, negotiated airline discounts. The availability and mechanics of these arrangements vary widely by carrier.
What's the Price?
Fred Swaffer, transportation manager for Hewlett-Packard and a strong advocate of the net-pricing system, has pioneered the concept of fee-based pricing with travel-management companies under contract with H-P. He states that H-P, which spends more than $528 million per year on T&E, plans to have all air travel based on net-fare pricing. "At the present time, we have several net fares at various stages of agreement," he says. "These fares are negotiated with the airlines at the corporate level, then trickle down to each of our seven geographical regions."
Frank Kent, Western regional manager for United Airlines, concurs: "United Airlines participates in corporate volume discounting, such as bulk ticket purchases, but not with net pricing. I have yet to see one net-fare agreement that makes sense to us. We're not opposed to it, but we just don't understand it right now."
Kent stresses, "Airlines should approach corporations with long-term strategic relationships rather than just discounts. We would like to see ourselves committed to a corporation rather than just involved."
As business travel expenses nose upward, companies are realizing that better cost-management techniques can make a difference.
US. corporate travel expenses rocketed to more than $143 billion in 1994, according to American Express' most recent survey on business travel management. Private-sector employers spend an estimated $2,484 per employee on travel and entertainment, a 17 percent increase over the past four years.
Corporate T&E costs, now the third-largest controllable expense behind sales and data-processing costs, are under new scrutiny. Corporations are realizing that even a savings of 1 percent or 2 percent can translate into millions of dollars added to their bottom line.
Savings of that order are sure to get management's attention, which is a requirement for this type of project. Involvement begins with understanding and evaluating the components of T&E management in order to control and monitor it more effectively.
Hands-on management includes assigning responsibility for travel management, implementing a quality-measurement system for travel services used, and writing and distributing a formal travel policy. Only 64 percent of U.S. corporations have travel policies.
Even with senior management's support, the road to savings is rocky-only one in three companies has successfully instituted an internal program that will help cut travel expenses, and the myriad aspects of travel are so overwhelming, most companies don't know where to start. "The industry of travel is based on information," says Steven R. Schoen, founder and CEO of The Global Group Inc. "Until such time as a passenger actually sets foot on the plane, they've [only] been purchasing information."
If that's the case, information technology seems a viable place to hammer out those elusive, but highly sought-after, savings. "Technological innovations in the business travel industry are allowing firms to realize the potential of automation to control and reduce indirect [travel] costs," says Roger H. Ballou, president of the Travel Services Group USA of American Express. "In addition, many companies are embarking on quality programs that include sophisticated process improvement and reengineering efforts designed to substantially improve T&E management processes and reduce indirect costs."
As companies look to technology to make potential savings a reality, they can get very creative about the methods they employ.
The Great Leveler
Centralized reservation systems were long the exclusive domain of travel agents and other industry professionals. But all that changed in November 1992 when a Department of Transportation ruling allowed the general public access to systems such as Apollo and SABRE. Travel-management software, such as TripPower and TravelNet, immediately sprang up, providing corporations insight into where their T&E dollars are being spent.
The software tracks spending trends by interfacing with the corporation's database and providing access to centralized reservation systems that provide immediate reservation information to airlines, hotels and car rental agencies. These programs also allow users to generate computerized travel reports on cost savings with details on where discounts were obtained, hotel and car usage and patterns of travel between cities. Actual data gives corporations added leverage when negotiating discounts with travel suppliers.
"When you own the information, you don't have to go back to square one every time you decide to change agencies," says Mary Savovie Stephens, travel manager for biotech giant Chiron Corp.
Sybase Inc., a client/server software leader with an annual T&E budget of more than $15 million, agrees. "Software gives us unprecedented visibility into how employees are spending their travel dollars and better leverage to negotiate with travel service suppliers," says Robert Lerner, director of credit and corporate travel services for Sybase Inc. "We have better access to data, faster, in a real-time environment, which is expected to bring us big savings in T&E. Now we have control over our travel information and no longer have to depend exclusively on the agencies and airlines."
The cost for this privilege depends on the volume of business. One-time purchases of travel-management software can run from under $100 to more than $125,000. Some software providers will accommodate smaller users by selling software piecemeal for $5 to $12 per booked trip, still a significant savings from the $50 industry norm per transaction.
No More Tickets
Paperless travel is catching on faster than the paperless office ever did as both service providers and consumers work together to reduce ticket prices for business travelers. Perhaps the most cutting-edge of the advances is "ticketless" travel, which almost all major airlines are testing.
In the meantime, travel providers and agencies are experimenting with new technologies to enable travelers to book travel services via the Internet, e-mail and unattended ticketing kiosks. Best Western International, Hyatt Hotels and several other major hotel chains market on the Internet. These services reduce the need for paper and offer better service and such peripheral benefits as increased efficiency, improved tracking of travel expenses and trends, and cost reduction.
Dennis Egolf, CFO of the Veterans Affairs Medical Center in Louisville, Ky., realized that the medical center's decentralized location, a quarter-mile from the hospital, made efficiency difficult. "We were losing production time and things got lost," he says. "Every memo had to be hand-carried for approval, and we required seven different copies of each travel order." As a result, Egolf tried an off-the-shelf, paper-reduction software package designed for the federal government.
The software allows the hospital to manage travel on-line, from tracking per-diem allowances and calculating expenses to generating cash advance forms and authorizing reimbursement vouchers. The software also lets the hospital keep a running account of its travel expenses and its remaining travel budget.
"Today, for all practical purposes, the system is paperless," says Egolf. The software has helped the hospital reduce document processing time by 93 percent. "The original goal focused on managing employee travel without paper," he says. "We have achieved that goal, in part due to the efforts of the staff and in part due to the accuracy of the software."
With only a $6,000 investment, the hospital saved $70 each employee trip and saved almost half of its $200,000 T&E budget through the paper-reduction program.
Out There
Consolidation of corporate travel arrangements by fewer agencies has been a growing trend since 1982. Nearly three out of four companies now make travel plans for their business locations through a single agency as opposed to 51 percent in 1988. Two major benefits of agency consolidation are the facilitation of accounting and T&E budgeting, as well as leverage in negotiating future travel discounts.
A major technological advance that allows this consolidation trend to flourish is the introduction of satellite ticket printers (STPs). Using STPs enables a travel agency to consolidate all operations to one home office, and still send all necessary tickets to various locations instantly via various wire services. As the term implies, the machinery prints out airline tickets on-site immediately, eliminating delivery charges.
For London Fog, STPs are a blessing. London Fog's annual T&E budget of more than $15 million is split equally between its two locations in Eldersburg, Md., and New York City. Each location purchases the same number of tickets, so equal access to ticketing from their agency is a must. With an STP in their two locations, the company services both offices with one agency in Baltimore. Each office has access to immediate tickets and still manages to save by not having to pay courier and express mail charges that can range up to $15 for each of the more than 500 tickets each purchases annually.
Conde Nast Publications' annual T&E budget of more than $20 million is allocated among its locations in Los Angeles, San Francisco, Chicago, New York and Detroit. Since 1994, travel arrangements have been handled by a centralized agency, Advanced Travel Management in New York City, by installing an STP in each of these five locations. In addition to increased efficiency due to consolidation, Conde Nast now has the ability to change travel plans at a moment's notice and have new tickets in hand instantly.
The real benefit is that the machines are owned and maintained by the travel agency., so there is no cost to the company. Due to the major expense involved, however, STPs remain an option only for major ticket purchasers. "STPs are a viable option in this process for any location that purchases more than $500,000 per year in tickets," says Shoen.
As airfare averages 43 percent of any company's T&E expenses, savings obtainable through the various uses of technology have become dramatic. For example, the ability of corporations to collect and analyze their own travel trends has led to the creation of net-fare purchasing-negotiating a price between a corporation and an airline to purchase tickets that does not include the added expenses of commissions, overrides, transaction fees, agency transaction fees and other discounts.
Although most major U.S. carriers publicly proclaim that they don't negotiate corporate discounts below published market fares, the American Express survey on business travel management found that 38 percent of U.S. companies had access to, or already had implemented, negotiated airline discounts. The availability and mechanics of these arrangements vary widely by carrier.
What's the Price?
Fred Swaffer, transportation manager for Hewlett-Packard and a strong advocate of the net-pricing system, has pioneered the concept of fee-based pricing with travel-management companies under contract with H-P. He states that H-P, which spends more than $528 million per year on T&E, plans to have all air travel based on net-fare pricing. "At the present time, we have several net fares at various stages of agreement," he says. "These fares are negotiated with the airlines at the corporate level, then trickle down to each of our seven geographical regions."
Frank Kent, Western regional manager for United Airlines, concurs: "United Airlines participates in corporate volume discounting, such as bulk ticket purchases, but not with net pricing. I have yet to see one net-fare agreement that makes sense to us. We're not opposed to it, but we just don't understand it right now."